Arkansas State University System

ITS System Status

Real-time availability, maintenance notices, and incident updates for university technology services.

Incident History
Contact Help Desk

All Systems Operational

About This Site

This website is used by Arkansas State University Information Technology Services to report planned maintenance and unplanned service-impacting events affecting university technology services.

ITS Help Desk•870-972-3933•itshelpdesk@astate.edu

Uptime over the past 90 days. View historical uptime.
Campus Network Operational
Wireless Operational
Wired Network Operational
Virtual Private Network (VPN) Operational
Point of Sale Systems Operational
A-State Flex/Meal Plans Operational
AREON Network Operational
Authentication Operational
AD & SSO Authentication Operational
Teaching & Learning Tools Operational
Canvas LMS Operational
Kaltura Video Operational
Respondus LockDown Browser Operational
Collaboration Tools Operational
Outlook 365 Operational
Microsoft Teams Operational
Microsoft SharePoint Online Operational
Pack Portal Operational
90 days ago
100.0 % uptime
Today
Login ASU System Portal SSO Operational
90 days ago
100.0 % uptime
Today
Banner SelfService 9 Operational
90 days ago
100.0 % uptime
Today
Phones, Fax, Conferencing, & Cable TV Operational
VoIP Campus Phones Operational
Analog Phone Service Operational
Department Call Centers Operational
IT Help Desk Operational
RightFax Service Operational
Campus Cable TV Operational
File Storage & Sharing Operational
OneDrive Operational
Windows File Share (s) Operational
Computer Labs & Printing Operational
VDI Desktops (Remote Lab) Operational
Printing (Papercut) Operational
Research Tools Operational
Qualtrics Operational
Administrative Services Operational
Banner AppNav Operational
Servers, Storage, & Backups Operational
Backup and Recovery Operational
DUO MFA Operational
Duo Core Authentication Service Operational
Duo SMS Message Delivery Operational
Duo Push Delivery Operational
Duo Admin Panel Operational
Duo SSO Operational
Duo Phone Call Delivery Operational
TeamDynamix Web Interface Operational
TeamDynamix Email Operational
TeamDynamix Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 18, 2026

No incidents reported today.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026
Banner PPRD cloned from Banner PROD
Resolved - This incident has been resolved.
May 11, 13:04 CDT
Update - We are continuing to investigate this issue.
May 7, 11:56 CDT
Investigating - About This Maintenance
We're performing scheduled maintenance to clone the production database to the testing environment. This process creates an exact replica of our live database, allowing us to accurately simulate real-world scenarios for development and quality assurance purposes.

What to Expect
During the maintenance window, you may experience a brief interruption in service. This is necessary to ensure data integrity during the cloning process. We expect the service to be fully restored and operational as soon as the cloning is complete.

Why We're Doing This
Database cloning is a standard practice in our development lifecycle. By replicating the production environment, we can:

Test new features and updates in a safe, isolated environment.

Identify and fix potential issues before they affect live users.

Ensure the stability and reliability of our services.

This proactive approach helps us deliver high-quality, bug-free updates and a more stable experience for everyone.

Thank you for your understanding and patience! 🤝
May 6, 11:30 CDT
Canvas Down
Resolved - This incident has been resolved.
May 11, 12:38 CDT
Update - We are continuing to investigate this issue.
May 7, 21:37 CDT
Update - We are continuing to investigate this issue.
May 7, 15:26 CDT
Investigating - About This Incident
We are currently investigating an outage affecting Canvas access for users at our university.

What to Expect
During this time, users may be unable to access Canvas or may experience issues loading courses, assignments, grades, or other Canvas features. Our team is actively working to identify the cause of the issue and determine the fastest path to restoration.

What We’re Doing
ITS is monitoring the situation and reviewing available system information to determine whether the issue is related to Canvas, campus systems, authentication, networking, or another connected service.

Next Update
We will provide additional information as soon as we have confirmed details or a meaningful update to share.

Thank you for your patience while we investigate and work toward restoring normal access.
May 7, 15:25 CDT
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
May 6, 2026
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage